Frequently Asked Questions
Everything you need to know about shopping with Jones & Daughters
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track the status of my order?
Once your order has shipped, you can track it through the link provided in your shipping confirmation email or by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At Jones & Daughters, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure high-quality standards and fair labor practices.